Refund policy

At IRIDORI, we believe every piece of jewelry should arrive as a perfect addition to your collection. We don’t just ship products; we ship a "glow" that we want you to cherish. If your experience is anything less than perfect, we are here to fix it immediately.

1. Our "Arrival Glow" Promise

We take immense pride in our quality checks. However, jewelry is delicate, and transit can sometimes be tough. If your piece arrives damaged or isn't what you ordered:

  • We’ve got you covered. We will send a Brand New Replacement to your doorstep at Zero Extra Cost to you.

  • No hidden fees. We handle the shipping, the pickup, and the replacement.

2. How to Claim Your Replacement

To help us keep our quality standards high, we just ask for one small favor:

  • Share the Unboxing: Please record a quick video while opening your IRIDORI package for the first time. This helps us hold our courier partners accountable and ensures we can send your replacement instantly.

  • Reach Out: Connect with our Care Team via Email within 48 hours of delivery.

3. The "Not Quite Right" Exchange

Jewelry is personal. If you receive your piece and feel it doesn't match your style as expected:

  • You can exchange it for any other design in our collection within 7 days.

  • We will issue you an IRIDORI Credit Note for the full value, valid for one year, so you can pick something you truly love.

4. Our Commitment to You

  • Instant Verification: We aim to approve all replacement requests within 24 business hours.

  • Priority Shipping: Replacement orders are moved to the front of our shipping queue so you don't have to wait twice.