Refund policy

At IRIDORI, every piece of jewellery is crafted to be worn close to you — and that's exactly why we take hygiene and quality so seriously. Since jewellery is a personal accessory that comes in direct contact with skin, we do not accept returns once a product has been worn or used. This is a standard practice across the jewellery industry, designed to ensure that every piece you receive is fresh, hygienic, and exactly as described.

What We Offer Instead: Hassle-Free Replacement

We stand firmly behind the quality of our products. If you receive an item that is:

• Damaged or defective on arrival
• Different from what you ordered (wrong product/design)
• Has a manufacturing fault

...we will happily replace it for you, free of cost — no questions asked.

How It Works

1. Reach out to us within 48 hours of delivery with your order number and a photo/video of the product via email ( iridorijewels@gmail.com )
2. Our team will verify the issue and approve your replacement request.
3. A new piece will be shipped to you once the original is received back in its original, unused condition with tags and packaging intact.

Please Note

• Replacement requests are only valid for unworn, unused products in original packaging.
• We're unable to offer replacements for issues arising from normal wear, mishandling, or improper storage.
• Refunds are not offered, in line with our replacement-only policy — but rest assured, we'll make it right with a replacement.

Why We Do This

Jewellery is intimate — it touches your skin, your story, your moments. Once it's yours, it's yours. That's why we focus all our energy on getting it right the first time, and standing by you with a quick replacement if something's ever off.